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Customer Support

Sourcebooks' Customer Service department is available to answer your questions regarding billing, orders, shipping, and product inquiries Monday through Friday (except holidays) from 8:30 a.m. to 5:30 p.m. CST. They can be reached via phone or by using the Contact Us form.

For more information regarding our services see below:

Orders

We can only accept orders within the United States, including Puerto Rico. We can ship to P.O. Boxes.

Shipping

We offer flat-rate $6 shipping via USPS. Flat rate shipping requires 1-2 weeks for delivery.

 

Christmas 2021 Holiday Shipping Estimates
Economy (lower 48): Tuesday, November 30th, 2021
Economy (Hawaii/Alaska): Monday, November 22nd, 2021
Ground: Wednesday, December 8th, 2021

Due to the current circumstances of COVID-19 and increased carrier delays, we could experience interruptions in the processing and delivery of our books.

This potential for impact could delay delivery of your holiday order. While there will be many orders that get through as normal, we are unable to guarantee delivery by 2021 holiday dates.

We place great value on the experience that customers have when they order our books and we apologize for any inconvenience. Please feel free to contact us with any questions or concerns before or after you place an order.

Returns

If you receive a defective, damaged, or misshipped item, please contact customer service.

You may return new, unused books and calendars within 14 days of receipt from USPS.

Refund of the purchase price and sales tax only will be issued.


Technical Support

​Sourcebooks is committed to bringing you our titles in every form possible, so that we may better connect you with the stories and information provided by our authors. If you are having trouble downloading an eBook please see our Technical Support section to help you start troubleshooting whatever problems you have come across.


Contact Us

If you cannot find the answer to your question in any of the articles above please go the Contact Us page to find out how to get in touch with our friendly customer service department so that we may answer your question promptly.


Privacy Policy

Although we must retain some of your information, we want make it clear that we are not selling your information. Please read through our Privacy Policy so that you may understand exactly how your personal information will be used and stored for the site.


Out-of-Print Titles

Sourcebooks announces that the following titles are out-of-print effective immediately.  Returns will no longer be accepted 3 months after the effective date listed in the announcement. This notice refers only to the old edition or specific binding if indicated. Please note that subsequent editions are available for many of these titles. Click here to view the current list.

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